1. Your Holiday Contract

4Seasons Holiday Ltd acts as a retail agent for ATOL protected operators. When you make a booking or any travel arrangements verbally, electronically or in writing, you will be bound by the booking conditions of the ATOL agency through whom your flights are booked, we will send you our written confirmation invoice and a contract is made. Once the contract is made you are responsible to us to pay for the holiday that has been booked on your behalf, in each case subject to the terms and conditions laid down on these pages, and the terms and conditions of the ATOL operator. The person who makes the booking or otherwise contracts with us, accepts responsibility for making all payments to us for all members of the party. We will send all required documents and other information to that person who will in turn be responsible for ensuring that other members of the party are kept fully informed.

2. Booking and Payment

At the time of booking your flight or package holiday a minimum deposit of £100.00 per person plus any applicable insurance premiums and credit card charges for all bookings or full payment if less than 10 weeks before departure together with any applicable insurance premiums must be paid for by credit or debit card / subject to a 2% credit card charge or £2.00 debit card charge. 4Seasons Holiday Ltd will in turn send you an ATOL receipt along with a confirmation invoice. 4Seasons Holiday Ltd reserves the right to decline any booking.

3. Balance Payment

The balance due to us in respect of any booking as shown on a confirmation invoice must be paid at least ten weeks prior to the departure date. If the payment is not received in full by us by the given date on the confirmation invoice, we reserve the right to treat your booking as cancelled by you and retain your deposit and apply the cancellation charges as set out later on this page. No reminder or final demand will be issued by 4Seasons Holiday Ltd and any late payment may be treated as a full cancellation whereby our cancellation charges will take effect.

4. Our Invoice

Our confirmation invoice is our final invoice, which must be paid for at least ten weeks prior to the scheduled departure date. Should there be any unforeseen change to your holiday arrangements these will be advised in the form of a revised invoice sent to you.

5. Travel Insurance

It is compulsory that all members of the party hold fully comprehensive insurance at the time of travel. We recommend that you take out fully comprehensive travel insurance at the time of booking to protect not only against loss or injury whilst on holiday but against unforeseen cancellation prior to travel. If you do not wish to take out our insurance we require that you give us the details of the alternative insurance cover that you have organised.

6. Changes Made by Us

It is unlikely that we will have to amend your booking. Occasionally changes may be made which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date. Flight timings and carriers set out in our publicity material are subject to change and all details given to you are for guidance only. Confirmed details will be as shown on your ticket. It is your responsibility to check all details on both the confirmation invoices and flight tickets for errors or anomalies.

MATERIAL CHANGES

Should a material change become necessary we will inform you as soon as reasonably possible. You may decide whether or not to accept the change although you must let us know by return. A material change is one made to your travel arrangements before departure involving change of departure or arrival airport (other than between airports within the same city airport system), outward or return flights being re-scheduled by more than 12 hours. If we or our suppliers alter the airline, aircraft type operating your flight or routing this is not a material change and we will be under no obligation to notify you of any such change in advance. If you do not wish to accept a material change we will give you a full refund.

ACCOMMODATION

As we do not control the day to day management of your accommodation, it is possible that we may be advised that the reserved accommodation may not be suitable or available to you upon arrival in resort. If this happens, we will endeavour to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available then we will refund the difference of the brochure price between the accommodation booked and that available together with compensation of £20 per person for any inconvenience.

IMPORTANT NOTE

We are not responsible for changes which arise as a result of situations outside of our control such as technical or maintenance problems with means of transportation, changes imposed by re-scheduling or cancellation of flights by an airline or main charterer, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.

7. Cancellations by Us

 We reserve the right in any circumstance to cancel your holiday. If we have to cancel your holiday (other than for late or non-payment by you) we will offer you either (i) an alternative holiday of comparable type, though if the alternative offered is at additional cost, the difference will be payable by you and any `No Surcharge Guarantee` on the original booking will not apply or (ii) a full refund of all monies paid, in either case being the only recompense which will be due to you.

 8. Changes Made by You

 If you find it necessary to change your booking to another holiday or if you wish to amend your booking, we will make a charge of £25.00 per person, plus any charges applicable by the ATOL Company that your flights are booked through and/or the accommodation supplier, for each change made. Any alterations to your travel arrangements notified by you less than ten weeks before departure date will be treated as a cancellation of your original booking. The new arrangements including name changes will be regarded as an entirely new booking.
In each of the above a revised invoice will be sent showing the new details and as appropriate the amendment charges and any additional charges. Please note that all changes must be confirmed in writing by the lead passenger a minimum of two months prior to departure. Thereafter, except as provided by applicable law, cancellation charges, as outlined below, apply. If all names on a booking need to be changed, cancellation charges, as outlined below, apply as at least one name from an original booking must remain. It is not possible to amend from one season to another; cancellation charges, as outlined below, apply.
Some types of accommodation are priced according to the number of people staying there. If your booking changes because someone in your party cancels, we will recalculate your holiday cost based on the new number of people travelling. If fewer people share the accommodation, then the cost for them may go up. This extra cost is not a cancellation charge, and is not covered by your travel insurance.
It is important that you check to make sure that the names, initials and titles on the confirmation and/or ATOL invoices match those in the corresponding passports otherwise the passengers concerned may not be permitted to travel and any applicable insurance will not be effective. Any errors concerning the booking must be notified to 4Seasons Holiday Ltd within 10 working days of the despatch of invoice. No responsibility will be accepted for costs arising from none notification of booking errors within this time limit.

 9. Cancellations Made by You

 If you wish to cancel a confirmed booking this must be done in writing by the lead passenger. These instructions should be supplied to our administration department. We recommend that letters of cancellation are sent by recorded delivery post as none delivery may result in additional cancellation costs. Cancellation takes effect from the date we receive such a letter or fax. Proof of delivery does not constitute proof of receipt. Cancellation charges will be calculated as set out in the table below, and we will notify you by way of an invoice within two weeks of receipt of your cancellation.
Period before Scheduled Departure Date that Notice of Cancellation is Received Cancellation Charge as a % of total holiday price (excluding insurance premiums & card charges).

Additional Charges

If you cancel your holiday,
• More than 70 days before
Deposit Only + Additional charges levied by the ATOL flight provider
• 42-69 Days
60% + Additional charges levied by the ATOL flight provider
• 29-41 Days
70% + Additional charges levied by the ATOL flight provider
• 1-28 Days
100% + Additional charges levied by the ATOL flight provider
Please note that if you have to cancel for reasons covered by your travel insurance policy, you will be able to reclaim your cancellation charges. Cancellation charges exclude the insurance premium which is not refundable.

 10. If You Have a Reason for Complaint

 Any complaints arising from your holiday that are in our direct sphere of control should be notified to your resort representative or the 4Seasons Holiday Ltd appointed resort agent who will do whatever he/she can to help there and then, and also to the accommodation owner or supplier of the service in question so that remedial action can be taken without delay. If the matter cannot be resolved whilst in resort you should obtain a report form from your representative. Most complaints are of a minor nature which can be dealt with in resort. It is essential that you give us the opportunity to help you by letting our representative know quickly if you have any complaint. Should you fail to follow this simple procedure we cannot accept responsibility as we would have been deprived of the opportunity to investigate and rectify any problem. Should the matter remain unresolved to your satisfaction a Customer Service Report Form (CSR) must be completed in resort and signed by the locally appointed agent, representative or Area Manager. Later claims or complaints cannot be accepted without a completed CSR.
Should you feel that a complaint has not been dealt with to your satisfaction please write to the
Customer Relations Department, 4Seasons Holiday Ltd, 246 A High Street Bromley Kent BR1 1PQ, within 28 days of your return date quoting your booking reference, date of departure, and most important enclose your copy of the report form. Failure to comply with these conditions will result in nullifying any and all claims arising from the holiday. No claims for expenses will be considered without appropriate receipts or invoices. We hope to ensure that we can come to an amicable agreement.

 11. Your Responsibility

 It is your responsibility to ensure that you and all those for whom you are booking are in possession of valid passports and any appropriate visas. You are responsible for any charges, fines etc. that may be levied by authorities in the UK or overseas for non-compliance of regulations in this area and any such amounts will be charged or recharged to you. Similarly, it is your responsibility to check with your doctor as to what vaccinations, or inoculations are advisable for your destination. Airline regulations state that women 28 weeks or more into pregnancy at the time of return travel must have a medical certificate of fitness to travel. Normally, permission to travel is refused after 32 weeks. Your booking is accepted upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger on these grounds.

 12. Conditions of Carriage / Accommodation

 We are neither a carrier nor a provider of accommodation. Transportation on an aircraft, coach, train or ship is subject to the conditions of carriage of that company, some of which limits or excludes liability. These conditions are often the subject of International agreements between countries and copies of the conditions which apply to your holiday journey may be available for inspection at the office of the carrier concerned. 4Seasons Holiday Ltd does not enter into an agreement for carriage by air but only undertakes to reserve on your behalf, accommodation on board an aircraft operated by one or other of the airlines mentioned on our website or in our brochure, or such other airlines as may be substituted. The availability or provision of accommodation booked is subject to the house rules of the hotel or other accommodation providing agent or agent undertaking to provide such accommodation.

 13. Unused Services

 No refund will be due to you in respect of non-use of any part of the travel arrangements made for you.

 14. Your Conduct

 4Seasons Holiday Ltd and its providers of flights and accommodation reserve the right in our absolute discretion to terminate your holiday arrangements without notice should your behaviour be such that it is likely in our opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.
Naturally, you are subject to local laws and must respect local culture, customs and dress code. Using or possessing drugs of any kind may result in a jail sentence. If you cause, or appear likely to cause, damage or distress to others or to property, either ourselves or the supplier concerned (air carrier, hotel or ground handler, etc) may terminate their services on the spot without refund or compensation.

 15. Flight Reconfirmation

 It is imperative and a strict condition of booking that you confirm your inbound flight details with the local representatives office noted on your tickets (not the local airport authorities who are renowned for giving out of date information. Re-Confirmation should be not more than 48 hours and no less than 18 hours prior to the previously notified flight time. (72 hours if the reconfirmation period falls over a public holiday in either your country of origin or the country you are currently staying). Please be warned that some people rely on third parties (e.g. Hotel receptions) to re confirm their flights, the problem is either they do not reconfirm or do not reconfirm with our local representatives as detailed on the itinerary, so therefore we accept no liability for clients who fail to reconfirm in person and if you do rely on a third person and they give you the wrong information you will have to take it up with them and not us. The system is proven so please use as instructed. As 4Seasons Holiday Ltd does not operate your flight and only purchase flights on your behalf, flight reconfirmation cannot be made with the local 4Seasons Holiday Ltd office but must be made with the local office of the airline or its appointed representatives.

 16. C.A.A. Rules on Flight Sector Usage

 C.A.A. regulations specify that both the outbound and inbound sectors of the air ticket must be used. If the outbound is not used, the passenger will not be allowed to travel home on the inbound flight. Should anyone check in less than 90 minutes before the ticketed departure time, admission to the flight is likely to be refused. Should anyone be refused admission to the flight or destination country by the airline or Government authority, and then we are powerless to assist and cannot be held responsible or liable.

 17. Brochure & Website Advertising

 4Seasons Holiday Ltd go to great lengths to ensure that the information contained in its brochure and on its website is correct and does not endorse accept responsibility or liability either directly or indirectly for advertising or claims made by the accommodation supplier or any third party either prior to or after departure. If in doubt, please refer to the description on the 4Seasons Holiday Ltd website or brochure.

 18. Jurisdiction and Liability

 Your contract with us, made on these terms contained on our brochure, is subject to English Law and jurisdiction. By booking with 4Seasons Holiday Ltd you agree to the full Terms and Conditions as found on our website